At WaverlyWear, we are committed to delivering high-quality, custom products and exceptional customer service. We want you to love your purchase, which is why we offer a hassle-free, 90-day return and exchange policy. If you’re not fully satisfied, we’re here to ensure your experience is smooth and straightforward.

Eligibility for Returns & Exchanges

We want you to be happy with your WaverlyWear products! If for any reason you are not satisfied, we accept returns and exchanges under the following conditions:

  • Damaged or Defective Products: If your item arrives damaged or defective, we’ll make it right.
  • Poor Print Quality: If the print quality does not meet our high standards, we’ll replace it for you.
  • Material Discrepancies: If the fabric or material differs from what is shown in the product image, we offer a full exchange.

Note: All returns or exchanges must be requested within 90 days of receiving your order.

Exchanges and Replacements

If you received a product that is incorrect or defective, we will provide a replacement or exchange. This includes:

  • Size Discrepancies: If the size you ordered does not match the product description or fits incorrectly.
  • Design or Image Errors: If your order doesn’t match the design, color, or image you selected.

Please note, customers are responsible for return shipping fees, but we cover the shipping costs for replacements or exchanges.

Cancellations and Modifications

We understand that plans can change! To cancel or modify an order, you have a 24-hour window after placing your order. After this time, once the order is processed and shipped, modifications or cancellations are no longer possible.

  • Cancel or Modify within 24 Hours: You can cancel or change your order within 24 hours of placing it.
  • After 24 Hours: Orders that have been shipped cannot be canceled or modified until they are returned.

Late or Missing Refunds

If you haven’t received your refund after returning an item, here’s what to do:

  1. Check Your Bank Account: Verify that the refund has been processed.
  2. Contact Your Bank or Card Issuer: Refunds may take additional time to process.
  3. Contact Us: If you still haven’t received your refund, get in touch with us, and we will assist you.

Coupon Codes, Discounts, and Promotions

Please note the following when using coupon codes or promotions:

  • No Retroactive Discounts: Coupon codes and discounts cannot be applied to previous or pending orders.
  • Non-Convertible Discounts: Discounts cannot be converted into cash or combined with other promotions.

Important Summary

  • Cancel or Modify within 24 Hours: You can cancel or modify your order within the first 24 hours of purchase.
  • Returns and Exchanges: You can return items within 90 days for issues such as flaws, poor print quality, or material discrepancies.
  • Non-Refundable Customer Errors: We do not offer refunds for errors in shipping details or missed deliveries, but we will work with you to resolve any issues.

Contact Us for Help

At WaverlyWear, our goal is to ensure a seamless and enjoyable shopping experience. If you have any questions about our return policy, or need assistance with a return or exchange, please don’t hesitate to contact us:

Phone: +1 (555) 123-4567

Address: 4567 Pineview Drive, Raleigh, NC 27601, US

Email: contact@WaverlyWear.com